Summary

T-REX will promote integrated product-service solutions: A shift from value in exchange to value in use to satisfy customer needs. In this new landscape, manufacturers do not sell a physical product, but its usage (renting, pay-x-use) or its outcome (pay-x-performance). Companies and supply network should focus on reducing the Life Cycle Cost of the Product-Service Systems and extending their lifecycle in order to maximize profits, but also to increase customer utility and the lifecycle value of their offerings. Different levers will be considered for this to happen:

• A Business Model suited for the new landscape that changes the way products are offered and customer relationships managed;

• Product design techniques to extend the lifecycle, to foster upgrading and renovation, and to support serviceability;

• Service design methods to develop new services consistent with the business models and re-engineering existing services;

• Integrated local Condition Monitoring capacities and tools for Asset Health Management, customizable to the industry requirements;

Three practical demonstrators in the transportation (forklift trucks), machine tools and robot systems domains will be experimented. Demonstrators are meant to show that the new business platform can achieve a re-use of 55-70%, a lifecycle extension in the range of 25-30%, and a reduction of maintenace service costs by 15-30% and 25-30% on Life Cycle Costs.